You can cancel your order as long as it has not been shipped by the time you contact us. Once shipped, you can only wait until it arrives so you can return it back to us.
If you are missing anything from your order or your jewellery is faulty or your jewellery arrived broken, please contact us with a photo/video of the problem. Contact details are further below.
Need more help?
Please email us with any relevant information, including your order details, email address, and photos or videos of the faulty goods.
Or send us a direct message
We reply to all messages within 24 hours, Monday-Friday. All weekend messages are answered the next business day.