BODYMOD TERMS AND CONDITIONS 

GENERAL TERMS

This website is operated and owned by Blue Monkeys In Space Ltd. Throughout the site, the terms "Bodymod", "we", "us" and "our" refer to Blue Monkeys In Space Ltd. Access to and use of this website and the products, functions, and services available through this site (collectively, the "Services") are subject to the following terms. You agree to all the Terms and conditions by using the Services, which we may update occasionally. You buy as a private individual on our website unless otherwise agreed in writing. If you wish to buy from us as a professional/company, don't hesitate to contact our Customer Support at [email protected] for more information.

IDENTITY OF THE COMPANY

Blue Monkeys In Space Ltd.
The Firs, Flat Nru. 7,
Triq Gorg Borg Olivier
Tas-Sliema, SLM 1801
Malta

Email: [email protected]
Company registration number: C 94794
VAT-ID: MT26944223

PLACING AN ORDER

To place an order, you must own and have ready a valid payment method acceptable to us. Suppose unforeseen difficulties arise or unsatisfactory credit information about the payer is obtained after the acceptance of the order, we will be entitled to cancel the confirmed order and be exempt from liability.

When placing an order on this site, you undertake that all details provided to us are genuine and accurate, that you are the legal user of the payment method used to place your order, and that the funds are sufficient to cover the cost of the order. When you place an order, you will receive an email confirming that we received your order. This email will only be an acknowledgment and is not to be seen as an order confirmation. A contract between us for purchasing the goods only happens once we have charged your chosen payment method.

PRICING AND AVAILABILITY

Our prices are quoted on our website. We will occasionally change the prices quoted on our website, but this will not affect contracts that have previously come into force. Where applicable, prices include VAT, GST, or sales tax, but exclusive of shipping cost.

While we do our best to make sure that all information, details, prices, descriptions, and stock levels that are shown on Bodymod are correct, errors can occur. If we spot a mistake, we will inform you of this ASAP and usually with a proposed solution that we can both agree on. If we have already received your payment but need to issue a refund, we will refund it to the payment method you used.

PAYMENT

Upon receiving your order, our Payment Service Providers carry out a standard authorization check on your payment method to ensure sufficient funds to fulfill the order. Your order will be ready for our team to pick and pack once this authorization has been completed. Your payment method will be debited once the order is ready to be shipped from our warehouse. If you pay with a debit card, the payment will usually be reserved on your account per your card's terms until we capture or decline the payment. Bodymod accepts only the payment methods available on our final checkout page.

At Bodymod, your payment is safe and entirely encrypted by SSL and only through world-class PSPs, so you should have nothing to worry about.

DELIVERY

We ship all items in secure packaging. You may choose your desired shipping method during checkout. The shipping expense will depend on the size of your order and delivery terms. We cover any damage to the product during shipping and will usually ship you a replacement if needed. If you spot a problem with your product upon receiving it, it is essential that you document it and contact us before you open the bag. If you have yet to report any product problems within 14 days of arrival, we will consider them to be delivered in complete working order.

Dispatch times may vary according to availability, but we strive to ship your order within 24 hours. It goes for all regular business days*. Any suggested or displayed delivery times may be subject to unforeseen delays, for which we are not responsible. Note that the shipping methods have different "cut-off times". We always prioritize them so that most customers get their parcels quickly. By the cut-off time, we mean that the various shipping providers collect the parcels at our warehouse at different times. Thus, we pick, pack, and ship to get the most parcels shipped with each provider, serving you and others as fast as possible.

NON-DELIVERABLE ORDERS

It is the customer's responsibility to ensure that we have the correct shipping address provided and that the shipping address fully complies with the postal service's guidelines of choice. You must provide this during the time of the order placement. It is generally impossible to do so, but if you spot any errors, please contact our Customer Support team immediately.

Furthermore, your mailbox must be unobstructed and emptied to fit the parcel. It should indicate the address in full and usually also have the recipient's name on it.

Suppose an order is not deliverable or collected by you at a designated pick-up point for any reason and thus returned to us. In that case, we, unfortunately, cannot accept it as a standard return. This is because we will be charged extra by the shipping company for the return. In such a case, we must cancel your order minus the return postage. The return postage is usually 10€ for a standard shipment and 29€ for express shipments. We can reship the order to you. However, you will need to pay the shipping fee for us to send it again, plus the cost the postal services charge us for processing the return (usually the same as the shipping fee).

*Our warehouse is open during regular business days, and the various shipping operators collect from the warehouse. It is Monday to Friday, except for the dates listed via the link here.

PRODUCT DEFECTS

If a problem occurs after opening the sealed bag, we will treat it as a regular product complaint and try to help you in the best way possible. However, we do not cover damages the end-user has caused, nor can we help you if you lose a ball, lock, or any other part of the product. You must ensure you don't screw on the balls/locks too hard or too weak. You might end up breaking the jewelry or losing a part, for which we cannot be held liable.

If you receive a defective product, only return it after contacting our customer support team and getting approval. Returns of faulty items must always be pre-approved. If we receive a defective product that our team has not pre-approved, we assume it broke during the return process, for which you are liable, and treat it as such.

RIGHT OF WITHDRAWAL (RETURN POLICY)

You have a statutory right to cancel and return your order within 14 days of receiving it for any reason and without justification. But as we believe in our products and want you to be sure that you are happy with your product, we have extended this return period to 100 days after our shipping date.

EXCEPTIONS TO THE RIGHT OF WITHDRAWAL

Most of our products are shipped in individually sealed pouches. With it, we can guarantee that another person did not wear the product before you. If you break, damage, or tamper with this seal, there is no right of withdrawal.

We hope you understand why we have such a strict security policy, as you wouldn't want to wear piercings that a stranger previously used, as this could potentially be a severe health hazard.

HOW TO CANCEL AN ORDER

You can cancel an order and let us know you wish to return it by giving us a clear message stating your wish to cancel. You can send a letter or an email informing us of your wish to regret the purchase to Bodymod, Stapelholmer Weg 28-30, 24963 Tarp, Germany, or [email protected]. You cannot cancel by refusing to receive the order. You can also use the legal standard return form, shown at the end of the Terms and Conditions, but this is not mandatory.

IN CASE OF PRODUCT DEFECTS

If you need help with a product, then please contact us within a reasonable time for us to find a quick and suitable solution for you. We recommend contacting us as quickly as possible. This is especially the case if the product was damaged during shipping. If you contact us within 14 days after arrival, it will always be seen as reasonable.

REFUND CALCULATION

If you return your entire order, we will fully refund you, including the original shipping cost. If you choose any other shipping method than our standard (XXX Shipping type name XXX), we will refund you only the returned products' value. If you only return some of your purchased products, you will not be refunded the shipping cost. Any discounts that may have been applied due to your orders' specific combination might also be lost and deducted from your refund in case of partial returns. It includes free shipping that might have been given due to the original order value.

RETURN PACKAGING

Be careful about how you ship it back. Refrain from using the envelope or box you received the items in. They are strictly for one-time use and should be put directly into a recycling bin. Envelopes are not strong enough to handle multiple shipments and have been designed to go straight to recycling.
Thus, it is always best to use new and safe protective packaging when returning items to us. Please also refrain from using thin paper envelopes; they're not protective enough. Well-padded cardboard boxes are usually the best solution.

If an item is returned to us and damaged during the return transportation, we cannot accept the return. Instead, you must file a claim with the postal service you chose as your shipper.

Note that you, as a customer, are always responsible for the cost of the return plus the insurance and tracking of the items returned to us.

RETURN OF FUNDS

With any refund, we are always obligated to refund the money to the source from which it came. This means that we cannot change the bank account of the reimbursement. We usually process any refund within five business days. From the time of our reimbursement, reaching you can take anywhere from a few seconds to a week. It depends on the payment method you choose and your bank.

COMPLAINTS

We always strive to make our clients happy. As such, we always wish to resolve any dispute with you directly. So please do not hold back if you have any complaints, suggestions, or comments.
Alternatively, you can also contact your local dispute resolution body:

If you are in the European Union and not in the United States of America, that body is known as ODR (Online Dispute Resolution Center). It is an EU-governed, impartial complaint authority that handles such cases.

LINKING TO BODYMOD

You may link to our website, provided you do so fairly and legally and do not damage our reputation or take advantage of it. Still, you must not link in such a way as to suggest any form of association, approval, or endorsement on our part where it doesn’t exist.
You must not link from any website that you do not own.
This website must not be framed/pictured on any other website. We reserve the right to withdraw permissions without notice.

WAIVER

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

ACCESSIBILITY

Access to this site is permitted temporarily, and we have the right to withdraw or amend the Services without notice. We will not be liable if, for any reason, this site is unavailable at any time or for any period. Occasionally, we may limit access to some parts or all of this site.

This site also contains links to other sites ("Other Sites") that we do not operate. Blue Monkeys In Space Ltd. has no control over the Other Sites and accepts no responsibility for them or for any loss or damage that may arise from you using them. Your use of the Other Sites will be subject to the terms on each such site.

LIABILITY DISCLAIMER

All that is displayed on this website is done without any guarantees, conditions, or warranties regarding its accuracy. Unless otherwise stated to the fullest extent permitted by law, we and our suppliers, content providers, and advertisers exclude all conditions, warranties, and other terms that might otherwise be implied by statute, common law, or the law of equity and shall not be liable for any damages whatsoever, including, without limitation to any direct, indirect, consequential, special, punitive or incidental damages, or damages for loss of use, profits, data, or other intangibles, damage to reputation or goodwill, or the cost of procurement of substitute goods, arising out of or related to the use, inability to use, performance, or failures of this site or the Other Sites and any materials posted on them, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise.
This does not affect Blue Monkeys In Space Ltd's liability for death or personal injury arising from negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter, or any other liability that can’t be excluded or limited under applicable law.

OPTIONAL TOOLS AND SERVICES

We may provide you access to third-party tools we neither monitor nor have any control or input. For example, but not limited to, services to track your parcel.

You understand and agree that we grant you access to such tools "as is" and "as available" without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion. You should always make sure that you are familiar with and accept of the terms on which tools are provided by the third-party provider(s). In the future, we may also offer new services and/or features through the website (including releasing new tools and resources). Such new features or services shall also be subject to these Terms and Conditions.

GOVERNING LAW

These Terms and Conditions shall be governed by and construed per the laws of Malta.

HANDLING OF PERSONAL INFORMATION

To place an order at Bodymod, we need certain information about you. Like your email, to send you the order confirmation and your delivery address to ship you your goods. These are standard and allow us proper sales processing and accounting. You don't need to create an account on our website to place your first order, but if you don't have one, an account is automatically created for you when you shop at our site. The login credentials are automatically sent to you after it has been created. From this account, you can see the data we have on you and delete it at any time.

However, we recommend keeping the account as it has some benefits. It lets you track your orders and simplify customer support, and you can control your newsletter subscriptions. And it doesn't cost you a dime.
Besides the information you provide, we also use cookies and track your behavior throughout your visit.

Cookies are primarily used to make sites like ours work. With them, it is possible to remember what items you have in your cart. We also use them to analyze user behavior, improve website usability, and optimize advertisements. So, nothing to be afraid of. Finally, we also need these to prevent fraud. This is done by our automated fraud control, which measures risks and spots potential account problems.

We strive to be fully transparent with all of our visitors. Thus, we might transfer some information if you accept certain cookies, like Google, Facebook, Snapchat, Pinterest, and TikTok. The data we move to those will be masked () before doing so. In short, we never share data about you that anyone can read. For your safety, we encrypt the data with a hash key. The data usually includes your email, name, telephone number, what you bought, and when.

We sometimes, however, need to pass on data unencrypted. It can be a necessity for all online stores at times. For instance, we must pass on your information to the postal service you chose to deliver your parcel. In the case of a police investigation, we might have to hand over sales data to the police. These parts are out of our scope, which is natural for any online retailer.
So know this: We keep your data safe. We only store what we need, and your data is only available to "need-to-know" staff and not disclosed to any third party without your consent. Thus, we will only let you see or use your data. Your data is stored and backed up on encrypted European servers and is fully GDPR compliant.

If you, at any point, would like to know what we have stored about you, please reach out, and we would be happy to help.

OUR RIGHTS

On this page, you can, at any time, review the latest version of the Terms and Conditions.
At our sole discretion, we reserve the right to update, change, or remove any part of these Terms and Conditions by posting updates and changes to our website. It is your responsibility to check for any of these changes periodically. If you continue to access and use our website or our services after we have updated the Terms and Conditions, it equals accepting those changes from your side.

STANDARD RETURN FORM

"To: Bodymod, Stapelholmer Weg 28-30, 24963, Tarp, Germany
I/we wish to make the cancellation right applicable to my purchase agreement for the following products ordered xx/xx-xxxx and received xx/xx-xxxx: (Insert name of products). Kind regards, (Customer name, address, order number, signature, date)"

If you have any further questions about the Terms and Conditions should be sent to us by email.